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FAQ

ShiftMate / Nurse Shift Calendar – Frequently Asked Questions (FAQ)

This page gathers the most common questions about using the app. Browse by category and quickly find what you need.

Table of Contents

  1. Work Types · Sharing · Home Screen
  2. Alarm · Notifications
  3. Data Storage · Backup & Restore
  4. Schedule & Calendar Management
  5. Share Link Troubleshooting
  6. iOS ↔ Android Compatibility
  7. Other Questions
  8. Additional Support

1) Work Types · Sharing · Home Screen

Q. The work type I want is not listed.

A. You can edit an unused work type and rename it. Work names support up to 3 characters, and duplicates are not allowed.

Q. If my coworker updates their schedule, will it update on my screen instantly?

A. The change is synced immediately, and you will see the update after refreshing your screen.

Q. I want to show a shared schedule, such as a family member’s or coworker’s schedule, on my home screen.

A. First, receive the shared schedule. Then go to Settings → Home Screen Work → Work to Display on Home Screen and select the person whose schedule you want to show.

Q. I want the work text to appear in white when using a colored background, such as a square or circle.

A. If the background color is too bright, the text color automatically changes to black to reduce glare and improve readability.

To display the text in white, choose a slightly darker shade of the same color.

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2) Alarm · Notifications

Q. Can I use an MP3 file on my phone as my alarm sound?

A. Yes. Go to Settings → Alarm → Alarm Sound and tap MP3 to select a file. This feature is available on Android only.

Q. On iOS, the alarm rings briefly and then stops.

A. This may happen if the app is force-closed or restricted by battery optimization or memory-cleaning apps. Please check the following:

  • Exclude ShiftMate / Nurse Shift Calendar from battery optimization settings
  • Open the app once every 1–2 days
  • In Do Not Disturb mode, allow notifications from the app

Note: On Android, alarms work normally even if the app is force-closed.

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3) Data Storage · Backup & Restore

Q. How is my data stored?

A. Work schedules are securely backed up to Google Cloud in real time. Calendar events are stored in your phone’s default calendar and are not separately stored on external servers.

Q. I’m switching to a new phone. How do I restore my data?

A. Log in with the same account. Your work data will be restored automatically from the cloud.

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4) Schedule & Calendar Management

Q. My calendar shows duplicate holidays or unwanted events. How can I hide them?

A. Tap the event to check which calendar it belongs to. Then go to Settings → Calendar and uncheck the calendar you do not want to display.

Q. I want to remove national observances or seasonal calendar events.

A. First, open the event and check which calendar it is stored in.

Then go to Settings → Calendar and uncheck that calendar. The observances or seasonal events will no longer appear in the app calendar.

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Q. When I tap a shared link, “Open in App” doesn’t work.

A. This issue may occur if the link opens inside another app’s internal browser. Open the link using your default browser, such as Chrome or Safari.

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6) iOS ↔ Android Compatibility

Q. Can iPhone and Android users share schedules with each other?

A. Yes. You can share schedules across platforms using the Share feature. Shared coworker shifts can also be viewed in real time under Coworker Shifts.

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7) Other Questions

Q. Is there a group feature?

A. There is no separate group system. Instead, use color labels to distinguish between multiple groups or roles. This allows you to view everything on one screen without switching between groups.

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8) Additional Support

  • For more detailed guides, search online for ShiftMate / Nurse Shift Calendar.
  • Contact us: ibs.appdev@gmail.com

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