How to Use ShiftMate and FAQ - Shift Schedules, Alarms, Sharing & Backup
We’ve collected frequently asked questions about everything from Shift Settings and schedules and notes to alarms, backup, and Share Shift. Tap a question to view the answer.
1) Shift Settings · Sharing · Display
Q. The Shift I want isn’t in the list.
You can add a new Shift in Shift Settings or edit a Shift you don’t use.
Q. Only the first letter of the shift name is displayed.
If only part of a long shift name is displayed, Settings → Display Settings → Shift Size → Long shift names Go to
‘Show more’ or ‘Maximum’ Select one to display more of the long shift name.
2) Alarms · Notifications
Q. Can I use an MP3 file saved on my smartphone as an alarm sound?
Supported on Android only. Settings → Alarm → Alarm Sound Under MP3 button Tap it, then select the file you want.
Q. The alarm sound is too quiet on my iPhone.
On your iPhone, go to Settings → Sounds & Haptics and increase Ringtone and Alerts volume After adjusting the volume, check the alarm sound again.
3) Data Storage · Backup & Restore
Q. Where is my data stored?
Shift, note, Attendance, and shared Shift information are stored on Google Cloud and automatically backed up.
Schedules use your smartphone’s calendar, and ShiftMate does not back them up separately. Depending on the settings of the connected calendar service, schedules may be synchronized to the corresponding account.
Q. How do I restore my data when I switch to a new smartphone?
If you log in with the same account as before, the data backed up to that account— including Shift, notes, Attendance, and shared Shift information—will be restored automatically.
ShiftMate does not back up schedules separately. Connect the calendar account you used before, such as Google Calendar or iCloud, to your new device and turn on synchronization. Schedules synchronized to that account may then appear again.
Conversely, local calendar schedules stored only on the device are not included in account synchronization, so you may need to transfer them separately.
4) Schedule · Calendar · Note Management
Q. Where are schedules added to ShiftMate stored?
ShiftMate does not store schedules separately in the app; it uses your phone’s calendar.
When adding a schedule, you can choose from the calendars registered on your phone the calendar where you want to save it and the schedule will be saved to the selected calendar. For example, if Google Calendar, iCloud Calendar, and the device calendar are connected, you can choose one of them to save the schedule.
Therefore, schedules shown in ShiftMate are schedules from your phone’s calendar and may also appear in other calendar apps that use the same calendar. If you edit or delete a schedule in ShiftMate, the change is also applied to the actual schedule in the selected calendar.
If you saved it to an account-synchronized calendar such as Google Calendar or iCloud, the schedule may appear again on a new device after you connect and synchronize the same calendar account.
Q. How do I delete a schedule or note?
In the schedule or note list, swipe the item you want to delete left or right to access the delete function.
Schedules use the actual schedules in your phone’s calendar, so deleting a schedule in ShiftMate also deletes it from the calendar where it is stored.
Q. I want to hide unnecessary schedules or duplicate holidays, anniversaries, and seasonal observances.
Tap the schedule to check which calendar it is saved in. Then App Settings → Calendar deselect that calendar.
The schedule itself is not deleted. Schedules in the deselected calendar will no longer appear in the app, and other schedules in that calendar will also be hidden.
5) Troubleshooting Shared Links
Q. ‘Open in app’ does not work from a shared link.
If the link opens inside another app, the app connection may not work properly.
From the screen’s More menu, select ‘Open in browser’ or a similar option.
If that menu is unavailable, copy the link address and open it in an external browser such as Chrome or Safari.
6) Device Compatibility · Multiple Devices
Q. Can I share Shifts between iPhone and Android smartphones?
Yes. Regardless of the type of smartphone you use, Share Shift is available.
Shared shifts can be viewed on the Coworker Shifts screen. When you open that screen or change the displayed month, ShiftMate fetches the latest shift data from the server.
Q. Can I use ShiftMate on multiple devices, such as a smartphone and tablet?
Yes. Sign in with the same account to sync supported shift data across devices such as smartphones and tablets. Synchronization may vary by data type and device.
Check calendar events stored on your phone and device-specific alarm settings separately.
7) Coworker management
Q. Can I manage coworkers by grouping them?
Separate group functionality is not currently supported. Instead, you can use color coding to distinguish coworkers’ or family members’ Shifts.
8) Help · Contact us
For detailed instructions, search for ‘How to Use ShiftMate’ or ‘How to Use I’m a Nurse’.
If your issue remains unresolved, ibs.appdev@gmail.com please contact us at
When contacting us, please include your device model, operating system version, app version, and details of the issue to help us investigate. Please hide personal information when attaching screenshots.
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